Great news! Our personalisation service is back up and running , personalised products take 7-14 working days.

Your Legal Right To Cancel

Your Legal Right To Cancel

For most products purchased online you have a legal right to change your mind within 14 days and receive a refund.

These rights under the Consumer Contracts Regulations 2013 are explained below.

You have 14 days after the day you ( or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you ( or someone you nominate) receive(s) the last delivery to change your mind about the products.

You may cancel your order by following the procedure set out under the How do I return something? section.

To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable please keep a copy of your cancellation notification for your own records.